Contract and classification

Each paid main organization is an independent contract. Checkout requires the purchaser to classify the purchase as business/professional or consumer and records the accepted terms, order, locale, signer, and authority evidence.

Service and configuration

The selected plan, billing interval, features, seats, storage, and add-ons are shown in the final order. Customers remain responsible for lawful configuration, form notices, users, scripts, integrations, and submitted content.

Price, tax, and payment roles

Stripe Managed Payments and Link provide checkout, payment, tax, fraud, receipts, and refund functions and may act in independent legal roles. The final checkout price, tax presentation, currency, and recurring cadence control.

Discounts and promotions

Any discount is shown in the order summary before payment. The accepted order records which discounts apply and at what rate.

• Fair local pricing may reduce the price according to the country selected or detected at checkout, up to the maximum reduction published on the pricing page.
• The NGO and non-profit discount applies only after reform approves the organization, on the terms shown at approval.
• Campaign codes apply only within their stated validity, duration, limits, and conditions.
• Referral reward: if you apply a valid referral from a referrer’s link and then create a new paid main organization, that organization’s subscription receives the referral reward shown in the order summary for the life of that subscription. It ends when that subscription is actually cancelled and does not return if the organization subscribes again.
• A referral reward on later organizations requires the referral program to be open and the referrer to be in good standing. A reward already applied to a billed subscription is not removed for those reasons.
• Discounts combine multiplicatively, have no cash value, and cannot be exchanged or transferred.
• Rates are those in force when the organization’s paid subscription starts. Later changes to published rates apply only to subscriptions that start afterwards.

Term, renewal, and ordinary cancellation

Paid subscriptions renew for the selected monthly or annual interval until cancelled. Ordinary cancellation stops renewal at period end; the billing interface states the effective date and access consequences.

Consumer withdrawal

An eligible consumer may withdraw from each organization contract within 14 calendar days after that contract is confirmed. An express request for immediate activation does not waive the launch-policy right to a full refund. A valid withdrawal cancels immediately and refunds every successful payment for that subscription from contract formation through withdrawal.

Customer data and DPA

Customers control form content and respondent data. The Privacy Notice covers Reform account and operational data; the accepted DPA controls processing performed for customers and prevails for that processing.

Acceptable use and suspension

The Acceptable Use and Restricted Data Policy applies. Reform may proportionately suspend unlawful, harmful, insecure, materially breaching, or unpaid use, with notice where reasonably possible.

Availability, support, and termination

Only expressly purchased service levels apply. On termination, access and data are handled under the Retention and Deletion Summary, export capabilities, and mandatory retention duties.

Liability and mandatory rights

Nothing excludes liability or rights that cannot lawfully be excluded, including fraud, wilful misconduct, personal injury, mandatory data-protection liability, and consumer rights.

Law, courts, and changes

Spanish law governs. Valencia is the exclusive B2B venue only where enforceable. Consumers retain mandatory habitual-residence protections and competent courts. Material changes require a new acceptance; the immutable accepted version and order remain evidence of the contract.